FAQs Category: Costs & Policies

We understand that plans can change at the last minute. While all payments are non-refundable and non-transferable, we aim to ensure you do not lose out:

• Credit Place for Future Use: If a player is unable to attend on the day, their payment value can be carried forward as a credit place on your booking profile. This credit can be applied toward a future mission at any of our national centres.
• Paintball Allocations: Please note that any paintball allocations or equipment included in the package for a “no-show” player are forfeited on the day. These cannot be transferred to or shared among other players in your group; however, any paintballs included in that player’s package will be carried over with the credit place and held on your profile for future use.
• Notification: If you know in advance that your group size has changed, please contact our booking office as soon as possible so we can update your profile.

Pro-Tip: To quickly process a credit place for a missing player, please have your booking ID, preferred game date, and the tracking number on your paintball tickets ready when you call our team at 1300 490 898.

No. To ensure a safe and organised experience, all bookings must be confirmed and paid for in advance of your event date.

• Capacity: Each centre has a strict player limit. We must confirm total numbers prior to the event to ensure we do not exceed safe capacity.
• Logistics: Advance payment allows our team to organise essential equipment, coordinate game teams, and roster professional marshalling staff.
• Catering & Food: Our locations do not offer pizza lunches or onsite catering. We recommend making your own arrangements for food and refreshments in advance.
• Booking Process: To secure your preferred date, please contact our booking office to complete your registration and payment.

Paintball prices at our national centres start at $29.99 per 100 when purchased in smaller quantities. However, we offer several ways to increase your “firepower” for less:

• Group Discounts: The price per 100 paintballs reduces significantly when you purchase in larger quantities as a group. For a full breakdown of our current rates, please visit our Prices Page.
• Ticket Holder Benefits: If you have Next Level Paintball tickets, you are eligible for further exclusive discounts on our pre-paid Paintball Packages.
• Flexibility: Paintballs can be purchased at the base camp throughout the day, ensuring you never run out of ammo during a critical mission.

National Pro-Tip: To get the most “bang for your buck,” we recommend choosing a package that suits your group’s playstyle before the games begin. For more information on our best-value deals, call our team on 1300 490 898.

Yes. Every Next Level Paintball ticket is covered by a ten-day satisfaction guarantee to ensure you are happy with your purchase.

• Refund Window: All refund requests must be submitted strictly within ten days of the original purchase date.
• How to Apply: To process your request, simply fill in your details and submit our Online Refund Authorisation Form.
• Processing Time: We aim to reply to every request as soon as possible; please allow up to 21 working days from the date that you have completed the form.
• Legal Binding: Once the ten-day cooling-off period has expired, the ticket terms constitute a legally binding contract, and we are unable to offer a refund.
• Late Submissions: We reserve the right to return any items or decline requests where the initial refund application was received outside of the ten-day eligibility window.

To help you plan your budget, please note that paintballs, food, and drink are not included in the initial cost of Next Level Paintball tickets. Here is a breakdown of what to expect:

• Initial Paintballs: When booking, you will be asked to confirm each player’s first 100 paintballs for $26.99. This ensures your whole squad is kitted up and ready to head straight into the first mission without delay.
• Food & Catering: We do not offer pizza lunches or onsite catering. We strongly recommend bringing your own esky with a packed lunch and plenty of refreshments to enjoy in our sheltered base camp seating areas.
• On-Site Kiosk: Snacks (chips, lollies, and chocolates), cold drinks, and additional paintballs are available for purchase from the kiosk throughout the day.
• Equipment Upgrades: A variety of optional gear upgrades, including tactical gloves, groin guards, and specialized markers, may be available at the centre to enhance your game.

National Pro Tip: For the best value, ask our events team about our bulk paintball packages when you call 1300 490 898 to finalize your booking. Locking in a package early is the smartest way to save on your total “ammo” spend!