How can I get in contact with Next Level Paintball?

You can reach the Next Level Paintball team through the following official channels for bookings, weather enquiries, or event planning:

  • Phone: Call us directly on 1300 490 898 to speak with one of our event consultants.
  • Live Chat: Connect with us instantly via our Live Chat Agent for real-time assistance and quick questions.
  • Online Enquiry: Submit a message or request a callback via our Contact Form. One of our friendly consultants will review your request and get back to you via email or phone.

Pro-Tip: When calling or messaging, have your booking ID, preferred game date, or the tracking number on your paintball tickets ready so our team can provide the fastest possible service.

Are NLP tickets refundable?

Yes. Every Next Level Paintball ticket is covered by a ten-day satisfaction guarantee to ensure you are happy with your purchase.

  • Refund Window: All refund requests must be submitted strictly within ten days of the original purchase date.
  • How to Apply: To process your request, simply fill in your details and submit our Online Refund Authorisation Form.
  • Processing Time: We aim to reply to every request as soon as possible; please allow up to 21 working days from the date that you have completed the form.
  • Legal Binding: Once the ten-day cooling-off period has expired, the ticket terms constitute a legally binding contract, and we are unable to offer a refund.
  • Late Submissions: We reserve the right to return any items or decline requests where the initial refund application was received outside of the ten-day eligibility window.

The centre I want to visit is closed/hasn’t opened yet. What should I do?

While the availability of specific venues can occasionally change due to maintenance, seasonal hours, or circumstances beyond our control, we are committed to finding the best solution for your mission.

  • Alternative Venues: If your preferred centre is currently unavailable, we will always offer you the closest possible alternative locations within our national network to ensure your game goes ahead.
  • Expert Assistance: Our event coordinators will endeavour to find the most convenient alternative for your group based on your specific travel requirements and the age of your players.
  • Up-to-Date Info: We are constantly expanding! For the latest information on new centre launches and current availability, please contact our national booking office directly.

National Pro Tip: Planning an event for a specific date? Call us on 1300 490 898 and we can instantly check the live availability of every centre in your region to find the perfect fit for your group!

How do I book my paintball event?

Booking your event is straightforward. Our secure online booking system is easy to use and ensures your personal information remains protected while you plan your mission.

  • Online Booking: Visit our Book Now page to submit your request.
  • Confirmation: Once your booking request is made, we will contact you to confirm your event date and provide all the information you need to prepare for your paintballing day out.
  • Phone Reservations: Alternatively, you can call our friendly event coordinators directly on 1300 490 898 to finalise your booking over the phone.
  • Payment Methods: Next Level Paintball accepts payments made via Visa, MasterCard, and Maestro.

National Pro Tip: We recommend booking at least two weeks in advance, especially for large groups or weekend sessions, as our national centres reach capacity quickly!

What times do you run events?

We offer both morning and afternoon sessions, with each mission lasting approximately 3 hours.
This timeframe is designed to provide a high-intensity, immersive experience while ensuring your squad gets plenty of action on the field.

  • Session Structure: Our games are carefully paced within this 3-hour window. This includes your safety briefing, gear-up, and multiple mission scenarios across our world-class game zones, with short breaks to grab a drink and refuel.
  • Centre-Specific Times: Operating times can vary slightly between our national locations. To confirm the exact start and finish times for your local centre, please check your booking PDF confirmation.
  • Arrival Time: We recommend rocking up at least 15 minutes before your session start time to get through registration and kitting up so you don’t miss a minute of the action.

National Pro Tip: If you’re looking for a specific time slot or want to check live availability for a large group, give our coordinators a buzz on 1300 490 898 or use our LiveChat feature. Sessions fill up fast, so it’s always best to book your “definites” early!

Will my child be playing with adults?

We want every “young gun” at our centres to have a world-class experience. We take great care in managing our player groupings to ensure games are fun, fair, and safe for everyone.

  • Age-Appropriate Matchmaking: Our standard practice is to separate children and adult groups to ensure a balanced competitive environment. We make every effort to match your group with players of a similar age and ability level.
  • Family Groups: You may see adults on the field during a youth session if they are parents, guardians, or older siblings participating as part of the same booking. Many parents love sharing the experience with their kids!
  • MiniBall (Ages 8+): Specifically tailored for our youngest recruits, MiniBall is the perfect way to ensure your child plays with their peers in a highly controlled setting.
    • Sydney & Newcastle: Ages 8–11
    • Melbourne & Brisbane: Ages 8–14
    • Perth: Ages 8–11
    • Canberra: Ages 8–15
  • Standard Paintball: This begins at the next age bracket immediately following the local MiniBall limit (e.g., 12+ in Sydney, 15+ in Melbourne). In Adelaide (Monarto), Standard Paintball is available from age 10.
  • Professional Marshalling: All games are managed by highly trained marshals acting as active referees. They ensure all players follow safety protocols and that gameplay remains fair and exciting.
  • National Pro-Tip: If you are organising a youth birthday party, call our team on 1300 490 898. We can help you choose the best session time for your group’s specific age bracket.

Where can I use my Paintball tickets?

Next Level Paintball provides world-class facilities across our national network of Aussie centres.
We offer sessions tailored to different age groups to ensure every recruit can join the mission:

  • MiniBall (Ages 8–15): This specialized low-impact version uses spring-loaded markers and is currently available at the locations marked with an asterisk (*) below. Coming to NSW and Newcastle in 2026!
  • Standard Paintball: Our traditional sessions feature upgraded .50 calibre equipment for better accuracy and lighter impact. (Note: Minimum age varies by state from 10–16 years).

Available Locations:
Your tickets can be used at any of the following premier locations across Australia:

Session Times & Booking:
We offer both morning and afternoon sessions, with each mission lasting approximately 3 hours. This includes your safety briefing, kitting up, and 4–6 varied games. We recommend rocking up 30 minutes early to ensure your squad is ready to go.

Ready to book? To check live availability for your squad, give our coordinators a buzz on 1300 490 898 or use our LiveChat feature.

Can we bring alcohol to the centre?

No. Next Level Paintball operates a strict zero-alcohol policy across all centres to maintain our industry-leading safety standards.

  • Safety & Insurance: Alcohol is strictly prohibited in both the base camp and game zones. To comply with insurance requirements, all players must remain fully alert and unimpaired.
  • Entry Requirements: Any player found under the influence, or attempting to bring alcohol onto the premises, will be excluded from the event without a refund.
  • Celebrations: To ensure a safe environment for all guests, we ask that any celebrations involving alcohol be saved until after you have left the venue.
  • Prohibited Substances: This policy applies to all intoxicants to ensure the safety of our staff and players on the field.

Can my group play paintball mid-week?

Yes. Mid-week games are available at most of our national centres, provided that the minimum spending requirement is met for the date.

  • Opening Requirements: To facilitate professional staffing and centre operations mid-week, a minimum spend is required. If this threshold is not reached, we are unable to open the centre on that specific date.
  • Clear Notification: Our team will notify you of any specific spending requirements or group size minimums at the time of your enquiry.
  • Alternative Options: If your preferred date or venue does not meet the requirements, our booking office will always offer an alternative location or date to accommodate your group.
  • Enquiries: To check availability for a mid-week event, please contact the national booking office at 1300 490 898.

How many people do I need to make a booking?

There is no minimum or maximum group size requirement at Next Level Paintball; you can play with any number of participants or even join the action individually.

  • Mixed Groups: To ensure a dynamic and competitive atmosphere, smaller parties will be mixed with other players of a similar age and ability to make up teams for the day.
  • Private Games: For those seeking an exclusive experience, private games can be arranged for larger groups of 40 or more people.
  • Minimum Requirements: Please be aware that to open a centre on a specific date, we may require a minimum spend depending on the total number of players booked. Please enquire for specific requirements at your chosen centre.
  • Booking Flexibility: Whether you are a solo “young gun” or a massive corporate battalion, our event coordinators can tailor the day to suit your group size.

National Pro-Tip: If you are looking to secure a specific date for a small group, call us on 1300 490 898 to see which sessions already have players booked—this is the best way to ensure the centre is open and ready for your mission!